Refund policy

You can ask for a full refund within 14 days of your purchase, for any reason. You do not need to explain why.

Reply to the receipt email you got when you bought AltPane, or use the link in it. Tell us the email address you used for the purchase, or your order number.

You can also write to support@twtender.com.

Our payment provider sends the refund to the payment method you used. After it is sent, it can take 5 to 10 business days before your bank shows it.

AltPane is free software under the GNU GPL, version 3. A refund does not take away any right that license gives you, and you do not need to return or delete anything.

We cannot promise a refund after 14 days. But if something is wrong, write to us and we will try to help.

This policy does not limit any rights you have under the consumer law of your country.